Baggage handling improves

The number of mishandled bags has dropped in the past few years. Image: SITA

With the number of air passengers expected to reach 3.6 billion by the year 2016, the importance of accurate baggage handling is becoming ever more important and according to a new study, airport baggage operations are on the right track.

Despite seeing a 4.5 percent rise in passenger numbers in 2012, the number of mishandled bags dropped by 1.78 percent, compared to the previous year, according to a SITA baggage Report.

The most critical part of the baggage handling process and the leading cause of delay; the transfer of bags between flights also saw a drop in nine percent of mishandled bags in 2012, compared to 2011.

Overall, in 2012 passengers reported 26.04 million mishandled bags which included 82.9 percent of the bags being delayed, 12.9 percent were damaged or pilfered bags and the final 4.2 percent reported as lost or stolen.

SITA CEO Francesco Violante is however optimistic about the industry, saying that “over the past six years, the rate of mishandled bags per thousand passengers has fallen 53.2%, saving the industry US$2.1 billion in 2012 compared to 2007”.

What’s your worst experience with baggage at the airport?

Click here to read this on e-Travel Blackboard.

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